Written on: December 14, 2020
Temperatures can dip well below freezing here in south and central Oklahoma.
When it gets cold like that, the last thing you want is to go turn on the heat and … nothing. You worry about your family being cold. You worry about frozen and burst pipes.
The normal reaction would be to get in touch with us right away. If you have no heat, DO NOT email us, or use our online contact form. Call us at 580-247-9537. That number will connect you with any of our offices.
But before you do that, take a few minutes to do some detective work. You may be able to solve this problem yourself without the worry or cost of an emergency service call. Here are the steps to take.
Is it set to at least 5˚ higher than your current room temperature? Is the thermostat set to “heat?” Are the batteries still good (install new batteries to check)? If the answer to all of those is “yes,” move on to the next step.
Is it set to “ON?” If it is, do the next troubleshoot. If it’s not, turn it on and see what happens. If nothing happens, call us.
Time to go outside and check your propane tank gauge levels. If your tank is less than 15% full, call us IMMEDIATELY to schedule an emergency propane delivery. By the way, this is a good reminder to sign up for our Automatic Delivery, where we track your propane usage and make a delivery before you’re in this pickle.
It is common for them to be tripped. If the one for your heating system has been tripped, turn the switch back on. If it wasn’t tripped, do the next troubleshoot.
If you have a furnace, the air filter may be clogged, which causes the heating system to shut down. Change it if needed. If not, go on to the final step. You should be checking your air filter at least once a month (more frequently if you have pets or someone in your home has a respiratory condition like asthma or COPD).
If you have a steam boiler, check the water level in the gauge glass. It should be at least half-full. If it isn’t, call us. If it is, move on to the final step. If you have a hot water boiler, go to the final step.
Only do this ONCE. Doing it more than once can damage your heating system and lead to more, and more expensive, repair work. If this doesn’t work, call us.
Have a no-heat emergency? Contact us right away!
